These Terms and Conditions govern the provision of household and business removal services, including moves between the United Kingdom, Switzerland and other locations, by Removals Switzerland to you as the customer. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following expressions have the following meanings.
Company means Removals Switzerland, the removal service provider.
Customer means the person, firm or company contracting with the Company for the provision of removal and related services.
Services means any removal, packing, storage, transportation, delivery, waste removal, or associated services supplied by the Company.
Goods means all personal belongings, furniture, equipment, boxes and other items to be moved, packed, stored, or otherwise handled by the Company.
Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation accepted by the Customer.
The Company provides local, national and international removal services, including moves between the UK and Switzerland, packing and unpacking, dismantling and reassembly of furniture where agreed, loading and unloading, and related services such as short-term storage and lawful disposal of certain waste items. The precise scope of the Services will be set out in the quotation or booking confirmation issued to the Customer.
The Company reserves the right to refuse to carry any Goods which it reasonably considers to be hazardous, illegal, unsafe, or unsuitable for transport or storage.
3.1 Quotations are usually based on the information provided by the Customer, including the volume and nature of the Goods, access conditions at collection and delivery addresses, distance to be travelled, and any special requirements such as packing, dismantling, or storage.
3.2 Quotations may be provided following a physical or virtual survey of the premises, or based on details supplied by the Customer by other means. The Customer is responsible for ensuring that all information supplied is complete and accurate.
3.3 Unless otherwise stated in writing, quotations are not binding until accepted in writing by the Customer and confirmed by the Company. A Contract will come into existence when the Company issues a written booking confirmation.
3.4 Quotations are generally valid for a specified period, which will be stated in the quotation. After this period, the Company may revise or withdraw the quotation.
3.5 The Company reserves the right to adjust the quotation or apply additional charges if:
a) the Customer amends the move date, addresses, or scope of work after acceptance of the quotation, or
b) the volume of Goods, access conditions, or other key factors differ from those originally described or surveyed, or
c) there are unexpected delays or waiting times outside the Company’s reasonable control, including but not limited to key handover delays, lift breakdowns, road closures, parking restrictions or customs inspections.
4.1 The Customer must:
a) Provide accurate information about the Goods to be moved, the addresses involved, and any special requirements.
b) Ensure that suitable parking and access are available at both collection and delivery locations, including the arrangement of any necessary permits or permissions, unless otherwise agreed in writing.
c) Ensure that all Goods are properly packed and secured, unless the Company has expressly agreed to provide packing services.
d) Remove or secure any fixtures, fittings or appliances that are to be transported, including disconnection of electrical, gas or water connections, unless otherwise agreed.
e) Be present or represented at the collection and delivery addresses to direct the Services and sign necessary documentation.
f) Comply with all applicable laws and regulations relating to the Goods, including customs and import rules for cross-border moves between the UK and Switzerland or other countries.
4.2 The Customer warrants that they are the owner of the Goods or have full authority from the owner to contract with the Company for the Services.
5.1 The price for the Services will be set out in the quotation and confirmed in the booking confirmation. Unless stated otherwise, prices are exclusive of any customs duties, import charges, tolls, parking fees or congestion charges, which may be charged in addition.
5.2 The Company may require a deposit or advance payment to secure the booking. Any required deposit and payment schedule will be stated in the quotation or booking confirmation.
5.3 Unless otherwise agreed in writing, payment of the full balance is due by the date specified in the booking confirmation, which is generally no later than the day of collection.
5.4 Payment must be made using a method accepted by the Company. The Company may decline to commence or continue the Services if payment has not been received in full by the required time.
5.5 If the Customer fails to make any payment when due, the Company may charge reasonable interest on the overdue sum and may suspend or cancel further Services without liability.
6.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as possible in writing or by any agreed communication method.
6.2 The Company may apply cancellation or postponement charges depending on the notice period given by the Customer. Typical charges may include:
a) No charge or a minimal administration fee where the Customer provides reasonable advance notice.
b) A percentage of the agreed price where the Customer cancels or postpones within a short period before the scheduled move date, reflecting the Company’s lost opportunity and any costs already incurred.
6.3 The specific cancellation and postponement terms applicable to a booking will be set out in the quotation or booking confirmation where relevant.
6.4 The Company may cancel or reschedule the Services without liability if it is unable to carry out the Services due to events beyond its reasonable control, including severe weather, road closures, industrial action, accidents, vehicle breakdowns, or changes in law or official requirements. In such cases, the Company will use reasonable efforts to agree an alternative date or provide a refund of any sums paid for Services not yet provided.
7.1 The Customer is responsible for ensuring that the Company’s vehicles have suitable and safe access to the collection and delivery locations, including the arrangement of any parking permits or visitor permissions where required.
7.2 If the Company is unable to park or access the premises as reasonably planned, additional charges may apply for extra labour, walking distances, use of smaller shuttle vehicles, or delays caused by restricted access.
7.3 The Company will use reasonable efforts to complete the Services within agreed timescales, but time is not of the essence unless expressly agreed in writing. The Company is not liable for minor delays or any indirect losses arising from delays outside its reasonable control.
8.1 Unless expressly agreed in writing, the Company will not transport:
a) Cash, securities, precious metals, jewellery, watches or similar high-value items.
b) Antiques, fine art, collections or items of exceptional value beyond normal household goods.
c) Perishable goods, plants, animals, or living organisms.
d) Hazardous materials, including flammable, explosive, corrosive or toxic substances.
e) Illegal goods or items that cannot be lawfully possessed or transported.
8.2 If any such items are handed to the Company without its knowledge, the Company will not be liable for any loss or damage arising in relation to them and may arrange for their removal, storage or disposal at the Customer’s expense.
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to the Goods is limited as set out in this clause.
9.2 Unless a higher level of cover is explicitly agreed in writing and any additional premium paid, the Company’s liability for loss or damage to Goods, however caused, will be limited to a reasonable amount per item or per consignment, subject to an overall cap. Details of the applicable limits will be provided on request.
9.3 The Company will not be liable for:
a) Normal wear and tear, minor marks or scratches, or deterioration that occurs as a result of moving, especially where items are made of fragile or easily marked materials.
b) Damage to Goods packed by the Customer where the damage arises from inadequate or unsuitable packing.
c) Loss or damage caused by vermin, infestation, damp, mould or atmospheric conditions where the Company has not been negligent.
d) Damage to the internal workings of electrical, electronic or mechanical items unless there is evidence of external impact caused by the Company’s negligence.
e) Any indirect or consequential loss including loss of profit, loss of enjoyment, or additional costs incurred by the Customer.
9.4 The Customer is encouraged to arrange their own insurance cover for the full replacement value of the Goods, especially for high-value items or international moves between the UK and Switzerland or other destinations.
9.5 Any claim for loss or damage must be notified to the Company in writing within a reasonable time, and in any event no later than seven days after completion of the Services, unless a longer period is required by applicable law. The Customer must provide reasonable evidence and allow the Company an opportunity to inspect any alleged damage.
10.1 The Company will take reasonable care to avoid damage to the Customer’s property or third-party property during the provision of the Services.
10.2 The Company’s liability for damage to premises, including walls, floors, doors, staircases, lifts, driveways and other structures, is limited to making good the damage to a reasonable standard or paying fair compensation for the cost of repair, at the Company’s discretion.
10.3 The Company is not liable for pre-existing damage or defects, or for damage arising from the movement of items where the Customer insists on proceeding against the Company’s advice that such movement is likely to cause damage.
11.1 The Company may offer waste collection, recycling or disposal services in connection with a move. Any such services will be clearly described in the quotation or booking confirmation.
11.2 The Customer must not request the Company to dispose of any items that are hazardous, prohibited, or cannot lawfully be transported or disposed of under applicable waste and environmental regulations in the relevant jurisdiction.
11.3 The Company will handle and dispose of waste in accordance with applicable waste regulations and environmental standards, including any relevant requirements for cross-border movements of waste associated with UK and Swiss regulations. Items may be recycled, re-used or disposed of at licensed facilities as appropriate.
11.4 Additional charges may apply for the disposal of bulky items, electrical equipment, mattresses or other items that involve higher disposal costs or specific regulatory requirements.
12.1 For moves between the UK and Switzerland or other international destinations, the Customer is responsible for ensuring that all necessary customs documentation and declarations are completed accurately and provided in good time.
12.2 The Company may provide reasonable guidance based on experience but cannot be held liable for any delays, charges, duties, fines or confiscations arising from incorrect, incomplete or misleading information supplied by the Customer or from changes in customs rules.
12.3 Any customs duties, taxes, inspection fees or related costs will be the responsibility of the Customer unless otherwise agreed in writing.
13.1 If the Company provides storage services, the terms of storage will be set out separately or incorporated into the quotation. Storage charges will accrue from the date Goods are placed into storage until they are removed, with payment due in accordance with the agreed schedule.
13.2 While in storage, the Company will take reasonable care of the Goods but will not be responsible for items prohibited or unsuitable for storage, including perishable or hazardous goods.
14.1 The Company aims to provide a professional and reliable service. If the Customer has any concerns or wishes to make a complaint, they should contact the Company promptly, providing full details and any supporting information.
14.2 The Company will investigate complaints and respond within a reasonable timeframe, seeking to resolve issues amicably wherever possible.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with the Services or the Contract, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the Services, including non-contractual disputes or claims.
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected.
16.2 No variation of these Terms and Conditions shall be effective unless it is agreed in writing by an authorised representative of the Company.
16.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the Company’s prior written consent.
16.4 The headings used in these Terms and Conditions are for convenience only and shall not affect their interpretation.
By proceeding with a booking or using the Services, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.
