This Privacy Policy explains how Removals Switzerland collects, uses, stores, and protects personal data of its customers and prospective customers. It applies to all Removals Switzerland customers and users of our services within our operating area, including individuals and business clients who contact us, request a quote, enter into a contract, or otherwise interact with us.
Removals Switzerland is the controller responsible for processing your personal data in connection with our moving, storage, and related services. This Privacy Policy applies to data collected through our website, in person, by post, or via any other means of communication used to provide or promote our services.
We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:
Identification and contact details, such as your name, title, postal address, move addresses, and other contact details you provide to us.
Contract and service information, such as details about your move, inventory lists that you provide, dates and times, access information for pick-up and delivery locations, and information about additional services requested.
Communication data, such as information contained in emails, messages, or other communications you send to us, as well as notes of conversations we may keep in order to manage your requests.
Billing and payment data, such as invoice details, payment status, chosen payment method, and information necessary to process payments and comply with accounting and tax obligations. We do not store full payment card details if you pay by card.
Technical and usage data, such as basic technical information generated when you visit our website, including IP address, browser type, and date and time of access. We use this information to ensure the security and proper functioning of our website and services.
We only process your personal data if we have a valid lawful basis under the General Data Protection Regulation. Depending on the situation, we may rely on the following legal grounds:
Contract performance: We process personal data to prepare and fulfil a contract with you, including to provide quotes, plan and execute removals, manage storage, handle customer service, and communicate with you about your booking or contract.
Legal obligations: We process data to comply with legal and regulatory requirements, such as tax, accounting, record-keeping, insurance, and consumer protection obligations.
Legitimate interests: We may process data where it is necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests. These interests include improving our services, ensuring the security of our systems and premises, managing and protecting our business, preventing fraud and misuse, and maintaining and developing customer relationships.
Consent: In specific cases, we may ask for your consent, for example, to send you certain marketing communications beyond what is necessary to manage your existing relationship with us. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use the personal data we collect for the following purposes:
To provide and manage our removal and related services, including assessing your requirements, providing quotes, scheduling services, managing logistics, and executing the move.
To manage our relationship with you, including handling enquiries, responding to requests, sending service notifications, and dealing with complaints or claims.
To administer billing and payments, including preparing invoices, processing payments, and maintaining financial records.
To ensure security and prevent misuse, including verifying identity where appropriate, preventing and detecting fraud or other unlawful activity, and protecting our rights and interests.
To improve our services and operations, including internal analysis, quality control, and staff training.
To comply with legal and regulatory obligations, respond to lawful requests from public authorities, and manage legal disputes and claims.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, accounting, and regulatory requirements.
In general, we keep contract and billing information for the duration of the customer relationship and for a period required by law afterwards, which is typically several years for tax and accounting records. Communication data and service-related records are retained for a period that allows us to respond to questions, manage claims, and protect our legal rights.
Where data is processed based solely on consent, and you withdraw your consent, we will delete or anonymise that data unless we have another lawful basis for continuing to store it. When data is no longer needed for any lawful purpose, it will be securely deleted or irreversibly anonymised.
We may share your personal data with selected third parties that act on our behalf as processors, or that receive data as independent controllers where necessary. These recipients may include:
IT and hosting service providers that support the operation, security, and maintenance of our website, business systems, and communication tools.
Payment and invoicing service providers that assist with processing payments and managing financial transactions.
Professional advisers, such as accountants, auditors, legal counsel, and insurance providers, where necessary to protect our rights and comply with legal obligations.
Subcontractors and logistics partners that support the execution of removal services, for example, by providing transportation, handling, or storage services under our instructions.
Public authorities or law enforcement agencies when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
When we use processors, they are bound by contract to process personal data only on our instructions, to protect it appropriately, and to comply with applicable data protection law.
As a general rule, we aim to store and process personal data within Switzerland or the European Economic Area. If, in specific cases, personal data is transferred to countries that do not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as contractual clauses approved under applicable data protection law, or other recognised mechanisms that provide adequate protection for your data.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, unlawful destruction, damage, or disclosure. These measures include access controls, secure storage, and regular review of our security practices. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.
Under the GDPR and applicable data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and legal limitations.
Right of access: You have the right to obtain confirmation as to whether we process personal data about you and, if so, to receive a copy of that data and information about the processing.
Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you.
Right to erasure: You may have the right to request the deletion of your personal data where, for example, it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or assess an objection you have raised.
Right to data portability: In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
Right to object: You have the right to object, on grounds relating to your particular situation, to processing based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims.
Rights related to consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
You also have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
